Cascadia Off Road SMS/Text Messaging Privacy Policy
Effective Date: 03/25/2026
At Cascadia Off Road (“we,” “our,” or “us”), accessible from www.cascadiaoffroad.com, we respect your privacy and are committed to protecting your personal information. This SMS/Text Messaging Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive text messages from us.
1. Information We Collect
When you opt in to receive SMS communications from Cascadia Off Road, we may collect:
- Your mobile phone number
- Your name (if provided)
- Vehicle information (if submitted for builds, quotes, or service inquiries)
- Message content and responses
- Consent and opt-in records
- Communication preferences
2. How We Use Your Information
We use your information to:
- Send build updates and project status notifications
- Provide appointment reminders and scheduling confirmations
- Respond to inquiries and customer service requests
- Send order updates and service-related information
- Deliver promotional messages, offers, or shop updates (only if you opt in)
- Improve our services and customer experience
3. Consent to Receive Messages
By submitting your phone number through our website or other forms, you consent to receive recurring SMS messages from Cascadia Off Road.
- Message frequency may vary depending on your interaction with us
- Message and data rates may apply
- Consent is not a condition of purchase
4. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by:
- Replying STOP to any message
- Contacting us at: info@cascadiaoffroad.com
After opting out, you will receive a final confirmation message and will no longer receive SMS communications unless you re-subscribe.
For help, reply HELP or contact us at the email above.
5. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your information only with:
- Trusted service providers that help us deliver SMS messages (such as messaging platforms)
- Legal authorities when required to comply with applicable laws or regulations
6. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
7. Data Retention
We retain your information only as long as necessary to:
- Provide messaging services
- Maintain business records
- Comply with legal obligations
8. Your Rights
You may have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
To exercise these rights, contact us at info@cascadiaoffroad.com.
9. Third-Party Messaging Services
We may use third-party providers (such as SMS delivery platforms) to send messages. These providers are required to protect your information and may only use it to deliver messages on our behalf.
10. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Information
If you have any questions about this policy or our messaging practices, please contact us:
Cascadia Off Road
Website: www.cascadiaoffroad.com
Email: info@cascadiaoffroad.com
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Compliance Note: This policy is designed to align with SMS communication requirements and industry standards, including carrier guidelines (e.g., A2P 10DLC compliance). Customers must provide clear consent before receiving messages.